Privacy Policy
At The Inn at Punxsutawney, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us, whether through our website, booking platforms, or during your stay at our hotel.
1. Information We Collect
We collect and process different types of personal information to provide you with our services:
- Personal Identification Information: This includes your name, address, phone number, email address, and payment details (such as credit card information).
- Booking Information: Information related to your stay, including arrival and departure dates, room preferences, and special requests.
- Communication Information: Any information provided when you contact us by email, phone, or through our website.
- Website Usage Information: We may collect data about your use of our website, such as your IP address, browser type, and pages viewed. We use cookies to improve your browsing experience, which you can control through your browser settings.
2. How We Use Your Information
Your personal information is used for the following purposes:
- Processing Reservations: To confirm and manage your hotel booking, communicate with you regarding your stay, and provide requested services.
- Payment Processing: To securely process payments for your room or any additional services.
- Customer Support: To respond to inquiries, handle complaints, and provide customer service during and after your stay.
- Marketing and Promotions: With your consent, we may use your information to send promotional offers or updates on hotel services and special events. You can opt-out of these communications at any time.
- Website Improvements: To enhance our website’s functionality and provide a more personalized browsing experience.
3. How We Share Your Information
We respect your privacy and will never sell your personal information. We may share your data in the following situations:
- Service Providers: We may share your information with third-party vendors who help us with payment processing, email distribution, and other essential services. These providers are obligated to protect your information and only use it for the purposes specified.
- Legal Compliance: We may disclose your personal data if required by law or in response to valid legal requests from public authorities.
4. Data Security
The Inn at Punxsutawney takes the security of your personal information seriously. We employ technical, administrative, and physical security measures to protect your data against unauthorized access, disclosure, or destruction. While we strive to protect your information, no system can be completely secure. By providing your information, you acknowledge that you do so at your own risk.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to:
- Enhance User Experience: Cookies help us understand how visitors use our website and allow us to improve its functionality.
- Analyze Website Performance: We use cookies to monitor traffic patterns and website analytics.
You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your browsing experience on our site.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You may request that we correct any inaccuracies in your personal data.
- Deletion: You may request that we delete your personal information, subject to legal obligations.
- Data Portability: You have the right to request that we transfer your personal data to another service provider.
- Opt-Out: You may opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
If you would like to exercise any of these rights, please contact us at frontdesk@theinnatpunxsutawney.com or (814) 938-5144.
7. Third-Party Links
Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
The Inn at Punxsutawney does not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a child without parental consent, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the date of the latest revision. We encourage you to review this page periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
General Manager
The Inn at Punxsutawney, 188 Alliance Dr, Punxsutawney, PA 15767
Thank you for choosing The Inn at Punxsutawney. We are committed to safeguarding your privacy and ensuring a positive guest experience.
